Refund & Cancellation Policy

Refund & Cancellation Policy

At EmailZoro, we aim to provide a smooth and satisfying experience for all our customers. This Refund and Cancellation Policy outlines how subscription cancellations, refunds, and billing disputes are handled for our services.

1. Subscription Plans

EmailZoro operates on a subscription model. Users may choose from different billing cycles (monthly, quarterly, or yearly). Each subscription grants access to the platform features based on the selected plan.

2. Refund Eligibility

• Refunds are only applicable if there has been an error in billing or a verified technical issue preventing the use of the service.
• No refunds are provided for partial billing periods, unused features, or downgrade changes.
• In rare cases, a discretionary refund may be issued based on the nature of the issue and account activity.

3. Cancellation Policy

• You can cancel your subscription anytime directly from your EmailZoro dashboard under Billing Settings → Manage Plan.
• Once cancelled, your account will remain active until the end of the current billing cycle.
• No automatic renewal fees will be charged after cancellation.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact our billing team at support@emailzoro.com within 7 days of the charge. Include your account details and a short description of the issue.

5. Non-Refundable Cases

• Change of mind after payment.
• Failure to cancel before renewal.
• Service interruptions caused by user error, third-party integrations, or external factors.
• Violation of our Terms of Service.

6. Refund Process

Once approved, refunds will be processed within 5–10 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

7. Contact Us

If you have questions regarding this Refund and Cancellation Policy or need assistance with billing issues, please reach out to:

• Email: support@emailzoro.com